Coaching FAQs & Agreement
Coaching with Henny Flynn - FAQs & our coaching agreement
WHAT DO I HAVE TO BRING TO THE COACHING?
Your role is to select the topics for discussion, to arrive ready to share your thoughts, feelings and beliefs, within your own boundaries, and to set and pursue meaningful outcomes. You'll also share what's working for you and where you want to make more progress, so we can keep focussed on what is most useful for you.
WHAT DO YOU BRING TO THE COACHING?
My role is to create a safe, confidential space, to listen deeply, fully, wholeheartedly and to use supportive challenge and creative tools to help you explore new ways of thinking. I'll work collaboratively with you to help you identify clear steps and positive progress that will move you forward.
WHERE DOES THE COACHING TAKE PLACE?
1-to-1 coaching sessions will generally be via video call and can also be by phone or face-to-face, depending on where you're based. I usually use Zoom for video calls, it's simple to set up and easy to use; we can also work on Teams or WhatsApp.
HOW MANY COACHING SESSIONS WILL I HAVE?
This will depend on the agreed approach and duration of the right programme to best meet your needs. If at the end of the programme you want to continue coaching, either as a further programme or on a check-in basis, we can discuss that at the time.
WHAT'S THE INVESTMENT?
As above, this will depend on the programme we agree feels like the right approach for you, with payment in full before the coaching sessions start, unless otherwise agreed.
WHAT HAPPENS IF I CHANGE MY MIND?
If at any point either one of us wants to exit the coaching relationship, we can do so without giving any reason, just reasonable notice. You'll receive a full refund of any unused coaching sessions. If you ever need to rearrange a session time, just let me know with as much notice as possible to avoid having to cancel sessions.
WHAT ARE YOUR PROFESSIONAL COACHING CREDENTIALS?
I'm a Professionally Certified Coach (PCC) member of the International Coaching Federation (ICF), with a Degree in Sociology and a Post Graduate Certificate in Business and Personal Coaching. I invest in my own continuous professional development and am professionally insured - with our agreement to work together subject to the laws of England and Wales. My specialist areas include the significance of self-care in effecting deep and lasting change, managing key life stage changes, such as the menopause, career shifts and role transitions. I am trained in Systemic and Constellation Coaching and ImageWork.
IS COACHING CONFIDENTIAL?
At the beginning of our coaching relationship I will ask you to confirm you've read and understood these FAQs. This forms the agreement between us, to ensure everything is clear before we begin. Everything we discuss is confidential, with the very rare exception of there being evidence of a critical risk to you or to another person, where we may agree it's necessary to include another support service. Confidentiality and trust are the basis of a strong coaching relationship and it's essential we create a safe environment where you're able to share freely. During the course of your coaching programme, I may make brief handwritten or electronic notes to ensure I can better support you. You can ask for a copy of these if required. For more information on how your data is managed, see Privacy Policy.
WHAT’S INCLUDED IN THE PROGRAMME?
Alongside your 1-to-1 coaching sessions, email support is available if there are specific questions or issues that need attention between sessions. You will also have actions to follow up between sessions (determined by you) and I will share podcasts, reading materials and other relevant insight or inspiration as feels resonant with the conversations we have. There’s also a wide range of free resources such as the Henny Flynn podcast, free and paid-for online and in-person courses and events as well as a mailing list.
HOW WILL WE KEEP IN TOUCH?
We'll hold sessions on Zoom, and communicate outside of those sessions by email. If WhatsApp or Messenger / texts are more useful for you, we may also use those channels where appropriate. As a client, you will also become part of my mailing list, where I share new podcast episodes, news on future events as well as knowledge that could support or interest you in your coaching journey. I will never share your details and you can unsubscribe from this service at any time.
